Terms of service.
Effective 6 July 2026. Applies to engagement with Quixo Marketing. These terms are complemented by the specific Statement of Work signed with each client — where a Statement of Work conflicts with these terms, the Statement of Work takes precedence.
1. Definitions
"Quixo Marketing", "we", "our" — the marketing consultancy trading under the Quixo Hub group. "Client", "you", "your" — the party engaging Quixo Marketing under a Statement of Work.
2. Engagement scope
Every engagement is scoped in writing. Verbal briefs are treated as inputs, not commitments. Changes to scope are handled by written change orders — either party may request them, both parties must sign.
3. Deliverables and timelines
Deliverables and timelines are specified in the Statement of Work. Where third-party constraints (ad platform approvals, printer lead times, event calendars, client review cycles) affect timelines, we notify the client in writing and adjust the schedule collaboratively.
4. Payment
Retainer engagements are invoiced monthly in advance. Sprint engagements are invoiced 50% on start and 50% on delivery. Payment terms are 14 days from invoice date unless otherwise agreed. Late payment attracts a 1.5% monthly finance charge.
5. Intellectual property
Deliverables produced specifically for the client under a paid engagement are assigned to the client on payment of the full engagement fee. Underlying tools, templates, methodologies, and know-how developed by Quixo Marketing remain our property. We reserve the right to reference the engagement in our portfolio unless the Statement of Work specifies confidentiality.
6. Confidentiality
Both parties treat confidential information disclosed under the engagement as confidential and use it only for the purpose of the engagement. Confidentiality survives termination of the engagement.
7. Data processing
Where we process personal data on the client's behalf, we do so as a processor under the client's instructions and in accordance with UAE PDPL and applicable data protection laws. A separate Data Processing Agreement is executed on request.
8. Limitation of liability
Our aggregate liability under any engagement is limited to the fees paid by the client under that engagement in the 12 months preceding the event giving rise to liability. We are not liable for indirect, consequential, or loss-of-profit damages.
9. Termination
Either party may terminate a retainer engagement with 30 days written notice. Sprint engagements cannot be terminated for convenience once work has started; unpaid balance for delivered work is payable on termination for cause.
10. Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes are resolved by the courts of Dubai, UAE, unless the Statement of Work specifies arbitration.
11. Contact
Questions on these terms: hello@quixomarketing.com.